Support

Email support@statsheets.app. We answer within two business days.

If a number looks wrong, that is our top priority. Please include: the tool, the options you picked, and the data (or a copy of the sheet shared with view access). We will confirm or fix it.

Common problems

"A server error occurred while reading from storage" or "PERMISSION_DENIED"

This is a Google limitation when you are signed into more than one Google account in the same browser. Google runs the add-on as your first signed-in account, which may not be the one that owns the spreadsheet. Fix: open the spreadsheet in an incognito window, or a separate browser profile, signed into one account only.

The StatSheets menu only shows "Help"

Reload the spreadsheet, wait a few seconds, then go to Extensions > StatSheets > Start. If it still only shows Help, see the multiple-accounts fix above.

"No rows with a number in every column"

Your selected range has no complete rows. Check that you selected the numbers (not just the header), and that the cells are numbers rather than text. Numbers stored as text are left-aligned in Sheets; use Format > Number to convert them.

My Pro features are locked after paying

Licenses are matched to the Google account email you used at checkout. If you paid with a different email, reply to your receipt and we will move it. Class codes are entered in the sidebar under Pro > Enter class code.